Roles and what each sees

Every person in WFCC has one or more roles. A role decides which sections appear and whose records a person can open.

WFCC

Sections in the app follow the signed-in person's roles.

Sections in the app follow the signed-in person's roles.

The roles

• Professional — own tasks, reports, documents, visa records, chats, files and profile. Working in this role is free.
• Team lead — everything a professional has, plus the tasks and reports of their team: assign and manage tasks, review reports, manage team members’ documents.
• Visa officer — visa applications and arrival registrations for the people they handle.
• HR manager — worker profiles and documents, document verification, visas and registrations, report review, and assigning operational roles. Also sees language-learning analytics.
• Director — everything HR has for their people, plus the Management overview dashboard, the audit log for their team, task management and the shared library.
• Observer — read-only: can view the areas allowed to it and change nothing.
• Super admin — full access to the whole organization, including Roles & permissions.

Team scope

Team leads, visa officers, HR and directors work with their team: the people who accepted them as a manager in My team. People outside that list stay closed to them. A super admin sees the whole organization. See Accept people and build your team.

Who can do what

These are the default settings. A super admin can change them in Roles & permissions.

	Team lead	Visa officer	HR	Director	Super admin
See team members’ tasks and reports	Yes	—	Yes	Yes	Yes
Manage team members’ tasks	Yes	—	—	Yes	Yes
Review reports	Yes	—	Yes	Yes	Yes
Manage team members’ documents	Yes	—	Yes	Yes	Yes
Verify documents	—	—	Yes	Yes	Yes
Visa and arrival records of others	—	Yes	Yes	Yes	Yes
Worker audit and Expiring Documents	Yes	—	Yes	Yes	Yes
Assign roles	—	—	Yes	Yes	Yes
Language-learning analytics	—	—	Yes	Yes	Yes
Management overview	—	—	—	Yes	Yes
Audit log	—	—	—	Own team	Whole organization
Roles & permissions	—	—	—	—	Yes

HR and directors cannot give anyone the Director or Super admin role; only a super admin can.

Ask for a role

Open your profile. Your roles are shown as chips; tap +, pick the role, and write why you need it. Super admins get the request.